To learn what each of these roles does, read What does each Teams Support role do?įor more information about Teams admin roles, see Use Teams admin roles to manage Teams. Neither role has access to the rest of the Teams admin center. Assign the Teams communications support engineer role to users who need full access to per-user call analytics (Tier 2 support). Assign the Teams communications support specialist role to users who should have a limited view of per-user call analytics (Tier 1 support). ![]() We've created some specialized Azure Active Directory roles that you can assign to support staff and helpdesk agents so they can also access per-user call analytics (without having access to the rest of the Teams admin center). Give permission to support and helpdesk staffĪs the Teams admin, you have full access to call analytics information for all users. When you're ready to start using per-user call analytics, read Use per-user call analytics to troubleshoot poor call quality. These support roles can't access the rest of the Teams admin center.Īdd building, site, and tenant information to per-user call analytics by uploading a. ![]() To take full advantage of call analytics, set up the following:Īssign specialized support roles to people, such as helpdesk agents, to let them view call analytics for users. As a Microsoft Teams admin, you can use per-user call analytics to troubleshoot Teams call quality and connection problems for individual users.
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